Management fees and what they cover unstated
A percentage with no scope is meaningless. Whether tenant find, inspections, rent collection, arrears handling and out-of-hours maintenance are included is the decision.
Websites for property management companies
Two audiences.One site.
Custom websites for property management companies, built for landlords deciding who to trust with an asset and tenants who need something fixed.
Ridgeline Estates is a KustomSite design concept for the high-end real estate category. It is not a client project and the business is fictional.
Ridgeline Estates
Private sale · Viewing by appointment
Above thetreeline.
Acreage11.4
Elevation1,840 ft
StatusPrivate
The moment they land
An owner with two rentals is tired of the phone calls and is working out what management costs and what it covers. Meanwhile a tenant has a boiler that has stopped and needs to report it at 9pm. Those two people need completely different things from the same website, and most property management sites serve the owner badly and the tenant not at all.
What costs you jobs
4 things a template gets wrong here.
No tenant path
Maintenance reporting, rent payment and documents are what most of your traffic is for, and sending tenants to a phone number generates the calls management was supposed to remove.
Nothing about compliance
Safety certificates, deposit protection, licensing and inspections are the risks an owner is actually paying to transfer. Listing what you handle is the strongest argument you have.
Vacancy listings treated as the whole site
Available units matter for a fortnight each; owner acquisition and tenant service matter every day.
What gets built instead
Mechanics, not features.
A fee and scope table
What the percentage covers, what is charged separately, and the tenant-find fee. Published, so an owner can compare you without a meeting.
A real tenant portal path
Report maintenance with photographs, see the status, pay rent, find documents. It reduces calls, which is the product you are selling to owners.
The compliance list
Every certificate, registration and inspection you handle, and the consequence of each being missed. It is the clearest statement of the risk you take off an owner.
Separate owner and tenant entry points
From the first screen, because they want opposite things and neither should have to read the other’s content.
Fair questions
The reasons not to.
“Owners come from referrals and agents”
And then compare two or three management companies on fee, scope and compliance. Those three things are a page, and most competitors have not written it.
“Tenants can just call the office”
Every one of those calls is the thing you promised the owner you would absorb. A reporting path that works at 9pm is the product working.
Asked often
Before you ask.
Should management fees be published?
The percentage and, more importantly, its scope — what is included and what is charged separately. A percentage with no scope cannot be compared, which is why owners end up choosing on a meeting rather than on merit.
Do tenants need their own section?
Yes, and it is where most of your traffic goes. Maintenance reporting with photographs, status, rent payment and documents. Every call it prevents is the service you sold the owner.
What convinces a landlord fastest?
A complete compliance list — every certificate, registration and inspection you handle and what happens if each is missed. It is the clearest possible statement of the risk you take off them.
Start it.
4 parts, and the trade is already answered when you arrive from here. Nothing is charged and nothing starts until you say so.
Build a brief for property management company